Privacy Policy

1. Who We Are

FlakkyDee MakeOva ("we", "us", "our") is a professional makeup artist business based at 30 Agbe Road, Abule Egba, Lagos, Nigeria. We operate the website at flakkydeemakeova.com.ng.

We are the data controller for any personal information collected through this website or through direct communications with us.

Contact: [email protected] · +234 813 899 8410

2. What Data We Collect

We only collect information you give us directly. This may include:

• Name — when you contact us via our website form or WhatsApp
• Phone number — for booking confirmations and appointment reminders
• Email address — if you email us or provide it through our contact form
• Event details — date, location, service type, shared when making a booking
• Photos — only if you share them voluntarily for makeup reference or testimonial purposes

We do not collect payment card details directly. Any payments are processed through third-party providers (e.g. bank transfer) and are not stored by us.

3. How We Use Your Data

We use your information only for the following purposes:

• To respond to your enquiry or booking request
• To confirm and manage your appointment
• To send reminders for upcoming bookings (via WhatsApp or SMS)
• To follow up after services if you have given us permission to do so

We do not sell your data to third parties. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

Under the UK/EU General Data Protection Regulation (GDPR) and Nigeria's NDPR, we process your data under the following lawful bases:

• Contract — processing is necessary to fulfil a booking or service you requested
• Legitimate interest — responding to enquiries and managing our business
• Consent — where you have given explicit permission (e.g. for marketing follow-ups or use of your photos)

5. WhatsApp Communications

When you contact us via WhatsApp, your messages and phone number are processed through WhatsApp (Meta Platforms Inc.). Please refer to WhatsApp's Privacy Policy for how they handle your data. We use WhatsApp solely for direct communication relating to bookings and enquiries.

6. Cookies & Website Analytics

Our website does not currently use tracking cookies or third-party analytics tools. If this changes we will update this policy and where required, obtain your consent before setting any non-essential cookies.

7. How Long We Keep Your Data

We keep your contact information for as long as necessary to manage your booking and any follow-up. If you ask us to delete your data, we will do so within 30 days unless we are legally required to retain certain records (e.g. for tax or accounting purposes, which we keep for 6 years).

8. Your Rights

Under GDPR and NDPR you have the right to:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate information
• Deletion — ask us to delete your personal data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — request your data in a portable format
• Withdraw consent — at any time, where processing is based on consent
• Object — to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected] or WhatsApp +234 813 899 8410. We will respond within 30 days.

9. Data Security

We take reasonable precautions to protect your data. Our website uses HTTPS. Personal details shared via WhatsApp or email are not shared with any unauthorised parties. Access to client records is limited to authorised personnel only.

10. Third-Party Links

Our website contains links to Instagram, Facebook and WhatsApp. We are not responsible for the privacy practices of these platforms. Please review their privacy policies directly.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under 16 years of age. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of our website or services after changes are made constitutes acceptance of the updated policy.

13. Contact & Complaints

If you have any concerns about how we handle your data, please contact us first:

📧 [email protected]
📞 +234 813 899 8410

If you are based in the EU/UK and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority (e.g. the UK ICO at ico.org.uk). For Nigeria, complaints can be directed to the National Information Technology Development Agency (NITDA).